Terms of service

OVERVIEW

This website is operated by Blossoms of Eden. Throughout the site, the terms “we”, “us” and “our” refer to Blossoms of Eden. We offer this website, including all information, tools, products and services available from this site to you, subject to your acceptance of the following Terms of Service (“Terms”).

Please read these Terms of Service carefully before accessing or using our website. By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms, together with any policies referenced within them. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

Any new features, products or tools added to our website or Services will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Continued use of our website or Services following any updates constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

SECTION 1 – ONLINE STORE TERMS AND ELIGIBILITY

By agreeing to these Terms, you confirm that you are at least 18 years of age. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

We reserve the right to refuse service, cancel orders or restrict access to our Services where necessary to protect our business, customers or comply with legal obligations.

SECTION 2 – OUR PRODUCTS (BESPOKE AND HANDMADE)

Blossoms of Eden creates handcrafted botanical candles and refill products.

Made-to-Order: Each candle is individually handcrafted following your specific selection of fragrance and botanical style.
Natural Variations: Due to the handmade nature and use of natural materials, variations in colour, texture, botanical placement and finish are expected. These are characteristics of the product and are not considered faults or defects.
Display: We aim to display product colours as accurately as possible; however, we cannot guarantee that your device’s display of any colour will be accurate.
Availability: Certain products are available exclusively through our website. Due to their handcrafted and made-to-order nature, many items are produced in limited quantities.
Sales Limits: To ensure fairness for all our customers and to protect our business operations, we reserve the right, where reasonably necessary, to limit the sale of our products to any person or geographic region. We may exercise this right on a case-by-case basis.

SECTION 3 – CANDLE SAFETY AND PRODUCT USE

Candles are open flame products and must be used responsibly. By purchasing from us, you agree to follow all safety and care instructions provided.

Limitation of Liability: Blossoms of Eden will not be responsible for damage, injury or loss resulting from misuse, unsafe burning practices, or failure to follow safety guidance. Nothing in this section limits your statutory rights under UK consumer law.
Standard Care: Always burn on a stable, heat-resistant surface; keep away from children, pets and flammable materials; and never leave a burning candle unattended.

SECTION 4 – REFILL PRODUCTS

Our refill candles are designed for use with compatible, heat-safe candle jars. Customers are responsible for ensuring their containers are clean, undamaged and suitable for candle use. Blossoms of Eden cannot be responsible for damage or injury resulting from refills used in unsuitable or non-heat-safe containers.

SECTION 5 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all orders.

Customers are responsible for providing accurate delivery information. We cannot be responsible for orders delivered to incorrectly supplied delivery addresses. Where orders are returned to us due to failed delivery or non-collection, additional delivery charges may apply.

We reserve the right to refuse or cancel any order if we suspect fraudulent activity, a breach of these Terms, or to limit quantities purchased per person, household or order. We may also restrict or cancel orders where we reasonably believe products are being purchased for resale without our written permission.

SECTION 6 – PRICES AND BILLING

All prices are subject to change without notice. In accordance with the UK Price Marking Order, all prices displayed include any applicable taxes. Delivery charges are calculated and displayed clearly at checkout. We reserve the right to modify or discontinue any part of our Service at any time for operational reasons.

SECTION 7 – SHIPPING AND DELIVERY

Estimates: Delivery timeframes are estimates and cannot be guaranteed.
Transfer of Risk: In accordance with the Consumer Rights Act 2015, Blossoms of Eden remains responsible for the goods until they come into your physical possession (or the possession of a person identified by you to take delivery).

SECTION 8 – EVENTS OUTSIDE OUR CONTROL

8.1 Our Responsibility

Sometimes circumstances arise that are outside our reasonable control. We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events beyond our control. These may include severe weather, postal or courier disruptions, supplier shortages, technical failures, or other unforeseen circumstances.

8.2 Your Rights

If such circumstances significantly delay the delivery of your order, we will keep you informed. If we are unable to fulfil your order within a reasonable timeframe, you may contact us to cancel the order and receive a full refund for any undelivered goods.

SECTION 9 – RETURNS, CANCELLATIONS AND REFUNDS

9.1 Bespoke Goods Exemption

Because our candles are made-to-order based on your specific fragrance selection, they are classified as bespoke or personalised under the Consumer Contracts Regulations 2013. Therefore, the statutory 14-day cooling period (right to cancel for a change of mind) does not apply. All sales are final unless the product is faulty.

9.2 Faulty or Damaged Goods

If your order arrives damaged or is not as described, you are protected by the Consumer Rights Act 2015. Please contact info@blossomsofeden.co.uk within 30 days of receipt. We may request photographic evidence to help assess the issue. Valid claims will be eligible for a full refund, repair or replacement.

SECTION 10 – INTELLECTUAL PROPERTY AND PHOTO PROTECTION

10.1 Ownership of Content

All content on this website — including product photography (including images taken on mobile devices), website copy, logos and unique botanical designs — are the exclusive property of Blossoms of Eden and are protected by the UK Copyright, Designs and Patents Act 1988.

10.2 Prohibited Use

You are strictly prohibited from copying, reproducing, downloading, scraping or using any images or text from this website for any commercial purpose (including social media promotion for other businesses) without our express written permission.

10.3 Enforcement

Unauthorised use of our brand assets may be reported to relevant platforms (such as Shopify intellectual property takedown procedures) and may result in legal action.

SECTION 11 – THIRD-PARTY TOOLS AND LINKS

11.1 Optional Third-Party Tools

To enhance your experience, we may provide access to third-party tools (such as payment gateways or tracking applications). These tools are provided "as is" and "as available" without any warranties or guarantees. Your use of these optional tools is entirely at your own risk and discretion.

11.2 Third-Party Links

Our website may contain links to external websites that are not affiliated with Blossoms of Eden. We do not monitor or control these websites and are not responsible for their content, accuracy, availability, or policies.

11.3 Your Responsibility

Before engaging in any transaction or sharing personal information on third-party websites, you should review their policies carefully. Any complaints, claims, or questions relating to third-party products or services should be directed to the third-party provider.

Blossoms of Eden accepts no responsibility or liability for any loss, damage, or issues arising from your use of third-party tools, websites, or services.

SECTION 12 – PERSONAL INFORMATION

12.1 Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy. By using our website, you acknowledge that you have read and accepted how we collect, use, and protect your data as outlined in that policy.

12.2 Data Security & Transfer

To keep our store running smoothly, certain information other than payment details (such as your name, email address, or delivery information) may be transferred and processed across various networks to meet technical requirements.

Please rest assured that your payment information is always encrypted and securely handled by our payment processors during every transaction.

SECTION 13 – CUSTOMER FEEDBACK AND USER CONTENT

13.1 Our Right to Use Your Content

We love seeing how you use our products! When you submit reviews, photos, or feedback to Blossoms of Eden, you grant us a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, and display that content across our social media, website, and marketing materials. You still own your content, but you’re giving us permission to show it off to our community.

13.2 Accuracy and Ownership

By sharing content with us, you confirm that:

The information is accurate and based on your genuine experience.
You own the rights to what you are sharing (e.g., you took the photo yourself).
Your post does not violate the privacy, copyright, or intellectual property rights of anyone else.

13.3 Creative Suggestions and Ideas

We are always looking to grow, but to avoid any future misunderstandings, please note: if you send us fragrance suggestions, product concepts, or creative ideas — whether we asked for them or not — you agree that we may develop, use, or adapt these ideas without any restriction or obligation to compensate you financially or otherwise.

13.4 Content Moderation

While we value all honest feedback, we reserve the right to remove or refuse to publish content that:

Contains offensive, defamatory, or unlawful language.
Includes personal contact information or "spam".
Is used to impersonate someone else or mislead us regarding the origin of the comment.

13.5 Liability

You are responsible for the content you post. Blossoms of Eden takes no responsibility and assumes no liability for any content posted by you or any third party. We are under no obligation to maintain any submissions in confidence or to respond to them.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

14.1 Product and Pricing Corrections

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, and availability. We reserve the right to correct any such errors and to change or update information at any time without prior notice.

14.2 Order Cancellations

We reserve the right to cancel an order prior to dispatch if any information on the website is inaccurate or if a product is listed at an incorrect price. If we cancel your order, we will attempt to notify you using the contact details provided at the time the order was placed.

If payment has already been processed, we will issue a full refund to your original payment method without undue delay.

14.3 Formation of Contract

An order confirmation email acknowledges receipt of your order, but does not constitute acceptance of your order. A legally binding contract between Blossoms of Eden and the customer is formed only when we send you a dispatch confirmation email (sometimes referred to as a shipping confirmation email). This allows us to verify pricing accuracy and stock availability before fulfilling your order.

14.4 No Obligation to Update

We undertake no obligation to update, amend, or clarify information on our website, including pricing information, except as required by law. Any update or refresh date applied to the site should not be taken to indicate that all information has been modified or updated.

14.5 Informational Content

We love sharing our botanical journey with you! Please note that information provided on our website is for general informational purposes only. While we aim for accuracy, we cannot guarantee that all content will always be complete or current. Historical or archived information (such as previous blog posts or past newsletters) may not reflect our current product range, availability, or pricing and is provided for reference purposes only.

SECTION 15 – PROHIBITED USES

You agree not to use our website or services for any unlawful, harmful, or abusive purpose. This includes, but is not limited to:

Unlawful Activity: Using the site for any unlawful purpose or to encourage others to engage in unlawful acts.
Intellectual Property: Infringing our intellectual property rights or the rights of others, including copying, reproducing, or stealing photos, text, designs, or branding.
Harassment: Harassing, abusing, defaming, discriminating against, or harming others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
False Information: Submitting a false email address, impersonating another person, or otherwise misleading us about the origin of any content, feedback, or order.
Malicious Code: Uploading or transmitting viruses, malware, or any harmful code that could affect the functionality or security of the website.
Data Mining: Using robots, spiders, or automated systems to scrape, crawl, extract, or collect data from the website without permission.

We reserve the right to suspend or terminate access to our services if these Terms are breached.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

16.1 Service Availability

At Blossoms of Eden, we strive to provide a seamless shopping experience. However, we cannot guarantee that our website or services will always be uninterrupted, timely, secure, or entirely error-free. From time to time, we may temporarily suspend services for maintenance or updates without prior notice.

16.2 "As Is" Basis

By using our website, you agree that your use of the service is at your own risk. To the fullest extent permitted by law, our website and all products delivered to you are provided on an "as is" and "as available" basis, without any express or implied warranties (unless specifically stated by us), including warranties of durability or fitness for a particular purpose.

16.3 Limitation of Liability

To the maximum extent permitted by law, Blossoms of Eden, our directors, team members, and partners shall not be liable for any indirect, incidental, special or consequential loss arising from your use of our services or products, including loss of profits, data loss, or replacement costs.

Customers are responsible for following all safety and care instructions provided with our products. Blossoms of Eden accepts no responsibility for damage, injury, or loss caused by misuse, unsafe burning practices, or failure to follow product safety guidance.

16.4 Consumer Rights

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK consumer law. You retain your statutory rights as a consumer, including your right to receive products that are of satisfactory quality and as described.

Where liability cannot be excluded, our liability shall be limited to the fullest extent permitted by law.

SECTION 17 – INDEMNIFICATION

17.1 Your Responsibility

We believe in building a community based on mutual respect. By using our website, you agree to indemnify, defend, and hold harmless Blossoms of Eden (including our team, partners, and suppliers) from any claims, demands, damages, or legal fees made by a third party due to:

• Your breach of these Terms
• Your violation of any law
• Your infringement of another person’s rights
• Misuse of our products or failure to follow safety guidance

17.2 Legal Costs

If your actions lead to a legal claim against us, you agree to cover any reasonable costs or expenses we incur in defending that claim. We will, of course, keep you informed should such a situation ever arise.

SECTION 18 – TERMINATION

18.1 Termination of Services

These Terms remain in effect unless they are terminated by either you or Blossoms of Eden. You are welcome to stop using our website and services at any time.

We hope it never comes to this, but we reserve the right to suspend, restrict, or terminate your access to our Services without notice if we reasonably believe or suspect that you have breached these Terms, violated applicable laws, or used our website in a way that may harm our community, customers, or the Blossoms of Eden brand.

18.2 Outstanding Obligations

If your access to our Services is ended, you remain responsible for any outstanding payments, refunds, chargebacks, or obligations incurred up to and including the date of termination.

18.3 Continued Protections

To protect our brand and our community, certain parts of these Terms will continue to apply even after our agreement ends. This includes sections relating to: Intellectual Property, Limitation of Liability, Indemnification and Governing Law, which shall remain in full force and effect.

SECTION 19 – SEVERABILITY

19.1 Keeping our Terms Fair and Enforceable

We want our Terms to be fair, clear, and legally robust. If any provision of these Terms is found by a court or regulatory authority to be unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms to the extent necessary.

19.2 Remaining Terms

If any provision is removed (or “severed”), this will not affect the validity or enforceability of the remaining Terms. We intend for each section of these Terms to operate independently to the fullest extent permitted by law, ensuring that the rest of our agreement with you remains valid and protected.

SECTION 20 – ENTIRE AGREEMENT

These Terms, along with any policies or rules published on our website, form the entire agreement between you and Blossoms of Eden regarding your use of our Services. They replace any previous agreements, communications, or understandings — whether written or spoken — between us.

If we do not immediately enforce any right or respond to a breach of these Terms, this does not constitute a waiver of our rights. We believe in being fair and consistent, and we appreciate the same from our community.

If any provision of these Terms is found to be unclear or open to interpretation, it shall not automatically be interpreted against either party simply because they drafted the Terms. We aim to resolve any misunderstandings with fairness, clarity, and common sense.

SECTION 21 – GOVERNING LAW

These Terms, together with any services we provide, are governed by and interpreted in accordance with the laws of England and Wales.

At Blossoms of Eden, we always aim to resolve any concerns or misunderstandings directly, fairly, and with care. If a situation arises that we are unable to resolve together, any legal matters will be handled through the courts of England and Wales, while fully respecting your rights as a consumer under UK law.

SECTION 22 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Blossoms of Eden
Unit 9, Old Water Yard
Curtis Road
DORKING
Surrey
RH4 1DY

Email: info@blossomsofeden.co.uk

We are always happy to help and aim to respond as promptly as possible.