Refund policy
At Blossoms of Eden, every candle is created with care, and we hope your purchase brings warmth and calm into your space. Should something not be quite as expected, we are here to help with care and clarity.
Returns at a Glance
- Returns policy summary: We do not accept returns for change of mind on bespoke or made-to-order items. Returns for faulty or damaged items are accepted in line with UK consumer law.
- Made to order: Our candles are bespoke and not eligible for return or refund for change of mind
- Faulty or damaged: Fully covered under UK consumer law
- Goodwill returns: Exceptional and considered at our discretion
- How to contact us: info@blossomsofeden.co.uk
Bespoke and Made-to-Order Items
Our candles are made to order based on your selected fragrance and botanical style. As such, they are classed as bespoke or personalised goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For this reason, the statutory 14-day “change of mind” cooling-off period does not apply, and bespoke items are not eligible for return or refund as of right.
This does not affect your statutory rights if an item is faulty or not as described.
Product Care and Condition of Returns
Please take extra care to read the product care information provided with each candle, or refer to the Candle Care & Safety Guide on our website.
We cannot accept items for a refund or exchange if they have been damaged due to incorrect use, burning, handling, or failure to follow the provided care instructions.
Unless an item is confirmed to be faulty or damaged on arrival, all returned items must be unused, unlit, and in their original condition.
Goodwill Returns (Exceptional and Discretionary)
While bespoke items are not returnable as a matter of right, we understand that exceptional circumstances can arise. At our sole discretion, we may agree to accept a return of a non-faulty item as a gesture of goodwill.
To request a goodwill return, please email us at info@blossomsofeden.co.uk within 14 days of receiving your order.
Where approved:
- Items must be unused, unlit, and in original condition
- Original packaging should be used where possible
- Approval must be granted before any item is returned
Return postage costs are the responsibility of the customer.
Original delivery charges are non-refundable for goodwill returns.
Items returned without prior approval cannot be accepted.
When returning items, we strongly recommend obtaining proof of posting. Please note that we cannot accept responsibility for items lost in transit where no proof of posting is provided.
Faulty or Damaged Goods (Your Statutory Rights)
We take great care to ensure your candles arrive safely and beautifully presented. If your order arrives faulty, damaged, or not as described, you are protected by the Consumer Rights Act 2015.
To report an issue, please email us at info@blossomsofeden.co.uk, including your order number and clear photographs of the issue.
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Courier-related damage: Please contact us within 24 hours of delivery so we can assist you promptly with our courier provider.
This does not affect your statutory rights under the Consumer Rights Act 2015. - Manufacturing faults: Please contact us within 30 days of receipt.
Where a fault is confirmed, you will be entitled to a repair, replacement, or full refund, as appropriate. If a full order is returned due to a confirmed fault, we will also refund the cost of standard outgoing delivery and reimburse reasonable return postage.
Refunds
Once we have received and inspected your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please note that your bank or card provider may take a short period to process and reflect the transaction.
Sale Items and Gift Cards
Sale items and gift cards are final sale and are non-refundable, unless they are faulty or not as described.
Contact Us
If you have any questions about returns or refunds, please contact us at:
info@blossomsofeden.co.uk
We are always happy to help.