Refund policy

At Blossoms of Eden, every candle is created with care, and we hope your purchase brings warmth and calm into your space. Should something not be quite as expected, we are here to help with care and clarity.

Returns at a Glance

• Returns policy summary: You have 14 days from receiving your order to tell us if you wish to return an eligible item.
• Standard made-to-order candles: Candles purchased from our standard website range are eligible for change-of-mind returns in accordance with the terms below.
• Bespoke or personalised orders: Products made to a customer's individual specification may not be eligible for change-of-mind returns.
• Faulty or damaged: Your statutory rights are not affected.
• How to contact us: info@blossomsofeden.co.uk
  

Bespoke and Made-to-Order Items

Some products may be created to a customer's individual specifications or personalised specifically for them. Where a product is genuinely bespoke or personalised, the statutory 14-day change-of-mind cancellation right may not apply.

This does not include candles purchased from our standard website range simply because they are made after ordering or because you select from our standard fragrance or design options.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Product Care and Condition of Returns

Please take extra care to read the product care information provided with each candle, or refer to the Candle Care & Safety Guide on our website.

We cannot accept items for a refund or exchange if they have been damaged due to incorrect use, burning, handling, or failure to follow the provided care instructions.

For change-of-mind returns, candles should be returned unused, unlit and in their original condition and packaging where possible.

Goodwill Returns (Exceptional and Discretionary)

If you change your mind about an eligible purchase, please email us at info@blossomsofeden.co.uk within 14 days of receiving your order to let us know that you wish to cancel.

Once you have notified us, you must return the item within 14 days.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend obtaining proof of postage.

Please contact us before returning an item so we can provide the appropriate return instructions.

Where the whole order is cancelled, we will refund the standard delivery charge paid. If you selected a more expensive delivery option, any additional delivery cost above our standard delivery charge will not be refunded.

Returned candles should be unused, unlit and in their original condition. We may make a deduction from the refund where the value of the goods has been reduced as a result of handling beyond what is necessary to inspect them.

Faulty or Damaged Goods (Your Statutory Rights)

We take great care to ensure your candles arrive safely and beautifully presented. If your order arrives faulty, damaged, or not as described, you are protected by the Consumer Rights Act 2015.

To report an issue, please email us at info@blossomsofeden.co.uk, including your order number and clear photographs of the issue.

• Courier-related damage: Please contact us within 24 hours of delivery so we can assist you promptly with our courier provider.
  This does not affect your statutory rights under the Consumer Rights Act 2015.
• Manufacturing faults: Please contact us as soon as possible if you believe your candle is faulty. Consumers have a short-term right to reject faulty goods within 30 days, with further statutory remedies potentially available after this period.
  

Where a fault is confirmed, you will be entitled to a repair, replacement, or full refund, as appropriate. If a full order is returned due to a confirmed fault, we will also refund the cost of standard outgoing delivery and reimburse reasonable return postage.

Refunds

Once we have received and inspected your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please note that your bank or card provider may take a short period to process and reflect the transaction.

Where a customer exercises their statutory right to cancel an eligible online order, refunds will be processed within the applicable statutory timeframe.

Sale Items and Gift Cards

Sale items are subject to the same statutory rights as full-price items, including applicable cancellation rights and rights relating to faulty or misdescribed goods.

Gift cards are non-refundable except where required by law.

Contact Us

If you have any questions about returns or refunds, please contact us at:
info@blossomsofeden.co.uk

We are always happy to help.